FAQ
1. Can I personalize my order?
1. Can I personalize my order?
Yes, most of our products can be personalized. Please provide your details (name, date, or custom request) in the personalization box or message us directly.
2. How long does it take to produce my plate?
2. How long does it take to produce my plate?
- Standard: 1–21 days
- Priority: 7–10 days
3. How long does it take to ship my plate?
3. How long does it take to ship my plate?
- Standard Shipping: 10–12 days
- Express Shipping: 4–6 days
4. Will my item look exactly like the photos?
4. Will my item look exactly like the photos?
Each piece is handcrafted, so slight variations in color or details may occur. This makes every item unique.
5. Can I request a replacement if my item arrives damaged?
5. Can I request a replacement if my item arrives damaged?
Yes, if your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll gladly arrange a replacement or provide a suitable solution.